Our Full Service Guarantee
No Algae


Don't worry about the algae...

Our no-algae guarantee

Our full service customers enjoy a no-algae guarantee. While we cannot guarantee algae's complete prevention, we can guarantee that we will be on the scene of an algae issue ASAP.

Response Time

While reports of algae aren't common, we have a process for responding. Algae reports are expected to be handled within one business day. This timeframe can sometimes be delayed, particularly if multiple pools were affected by adverse weather.

Restrictions

In order to be covered under this guarantee, the customer must meet the following conditions: 1) Customer must be subscribed to the full service as outlined on our "Services" page. 2) Customer must have agreed to continuous, regularly scheduled service for at least two weeks prior to an algae claim. 3) Customer must not have any overdue balances.

No harsh algaecides

We don't use metal algaecides to treat algae. In fact, we rarely use any type of "algaecide." If we believe that an algaecide would be beneficial in any way, we will always seek approval from the homeowner first. We are very selective about the chemicals we will use in your pool, and we only carry reputable products.